What is the Consumer Code for New Homes?

The Consumer Code for New Homes, approved by the Chartered Trading Standards Institute, sets standards for the marketing, selling and purchasing of new homes to be adopted by developers who register with the Code.  

The Code does not replace existing legal rights but the standards ensure that documentation is clear, contracts are fair and transparent, information about the property is accurate, deposits are protected and minimum standards for aftercare are observed.

The Code provides a clear complaints process supported by a low cost dispute resolution for consumer complaints made in writing to the developer within two years of the date of the purchase.

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