Emsleys - Friendly, no obligation advice for all
We sometimes hear clients found obtaining legal advice intimidating, and for good reason. Lawyers and solicitors are viewed by some as busy individuals who often speak in a language a step away from the more relaxed vocabulary of everyday life.
Mixed with the understandable emotion and stress associated with requiring legal advice, it is no wonder many may find the act of picking up the phone to speak to a solicitor daunting.
In this article I’m going to discuss the most common barriers clients find facing them when seeking legal advice. And, how Emsleys welcomes all enquiries and people to the business. As a firm we stand behind approachability and inclusivity, ensuring that legal assistance is available to all. We unfortunately cannot assist with all areas of law, though we promise to reply to all enquiries, even if we are not able to help at a given time.
Costs – Fixed Fee Transparency
The common concern regarding obtaining legal advice is often price. As a profession which requires decades of studying, as well as expensive access to software and staff support, legal advice can be expensive. Often, firms hide this information to not scare off potential enquiries. However, at Emsleys Solicitors, we list transparent, fixed pricing for the most popular services on our website.
The conveyancing department also hosts an online quote calculator where anyone can see the costs for house moving services with an itemised and transparent quote. Remember though, if the property is to be purchased through a new build developer, there may be further discounts available so contact the team directly!
A regular concern is that solicitors charge their time for the original enquiry. At Emsleys this is not the case, all of our friendly team are on hand to listen to your question and provide a cost estimate.
Initial enquiry
Here at Emsleys enquiries are handled differently; support staff are likely to be the first point of contact with our team. Here to guide you to the right department, our receptionists will be there to listen and provide an initial triage for any query.
From there, our onboarding processes vary across the business, though the dedication and helpfulness is consistent throughout. Our conveyancing team have individuals devoted to ensuring your quote is as accurate (and economic!) as possible and to provide initial advice on technical jargon which has many people scratching their heads.
As often one of the most emotive areas of our business our family law team always have an experienced member of the team who helps to gather all the information from any enquiry. Our family legal team then offer a free initial telephone conversations with a solicitor to provide a clear understanding of the given situation, whether it be related to divorce, finances or children.
Wills and Probate has its own complexities too. With regularly changing tax laws there is constant evolution in processes and practices. Again, the Emsleys team are there to pass your enquiry to the best legal department for your needs.
Contacting our team
Contacting Emsleys is easy and convenient. Get in touch with our team by the most practical means for you. Our phones are answered quickly during office hours and our web form gathers enquiries 24/7. When trying to explain a slightly more complex issue, our live chat service enables all the information to be relayed directly to the correct department, leaving you to get on with your day and our team to be in touch as soon as possible.
Approachability is important to the team at Emsleys. Our team are friendly and approachable. Our team are legal experts, so you don’t have to be.
